What is The Change Compass?
The Change Compass is a digital, cloud-based tool. It helps organizations create a picture of change impacts on people and customers. It is also a set of best practices in managing a portfolio of changes through data.
Key Value Proposition
Single view of change
One integrated picture of what is
changing, allowing diagnostic views at
different organizational levels
Forecast business impact
Forecast business operations and resourcing impacts from changes, E.g -frontline resourcing, engagement channels, stakeholder groups impacted.
Agile ways of working
Support agile ways of working through planning and managing iterative and
continuous changes across the board
View integrated heat maps of all change impacts on customer experience, customer type by customer type
Business change capability
Through iterative planning, data and operational feedback the business begins
to learn how to effectively plan and manage change implementation
Upgrade change work to become more strategic, leveraging data to have strategic conversations and drive fact-based decisions
A range of analytical reports are available to allow overview or deep dive. Here are some examples.
Overview what changes look like for the year ahead. Learn to determine what level of change can the business handle. Understand the risk of not having sufficient frontline resources to serve customers due to the level of change impacts. Analyze which stakeholder groups are most impacted by change at a point in time.
Employee heat map
Zoom in on which part of the business is most impacted by change. Drill down to understand how different layers of the organization is impacted by change. Visually see change impact levels at a glance.
Business Unit Analysis
Visually map the different change impacts and activities that impact a part of the business over time. See a list of the initiatives impacting that business within a particular time period. Drill down and analyze initiatives that belong to a strategic theme, a business owner, stakeholder group, change activity type and/or time period.
“I was very impressed by The Change Compass tool. I found the experience simple, user friendly and easy to set up for our business. The reports were meaningful and revealing, allowing for great conversations, insights and decision making. Highly recommended to those who wish to deliver change successfully into their business.”Trisha Smith - IAG
“The Change Compass is a unique, simple to use tool aimed at helping businesses understand impacts to people and their customers. It helps us capture and report impacts using a range of easy to use reporting and provides key data for us to make critical governance decisions about initiative sequencing and prioritisation”Ross Jeffery - IAG