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How to drive change positively

By | Change Initiatives | No Comments

A lot of change management approaches are based on viewing change as negative and how to manage this negative experience.  The super popular Kubler-Ross model was used to explain the grieving process and later became adopted as a change model.  Kubler-Ross developed this model after observing the emotional transition of…

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How Insurance Australia Group (IAG) delivers change using data and insights – Fireside chat with Ross Jeffrey, Manager Change Governance & Frameworks

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Tell me about the state of play at IAG and your role in addressing this. IAG was at the forefront of rolling out large transformational change programs over a relatively short space of time. For our leaders, the impact on our people and customers was very clear. Within this environment,…

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